Setting up a consumer service department can be quite costly, and will also increase your monthly expenditure. You will need to allocate additional space in your office and buy additional equipment such as answering machines, telephones, and digital software programs for tracking calls. Along with that, you will also need to buy furniture, and most of all, hire new employees for the space. During their early years, most businesses generally prefer to invest most of their profits back into the business so that they can maximise their sales. Naturally, this leaves them with little money left over to invest in improving the office space or adding a new department. Rather than offer substandard services to your customers, you should consider hiring a professional telephone answering service. Here are a few reasons why this is such an excellent idea.
Keeping control of your finances is essential in the modern working environment. By hiring a reputable telephone answering service such as Message Direct, you will be able to reduce your costs by a significant margin. First of all, you won’t have to worry about buying all of the equipment and furniture. When you hire a telephone answering service, all you have to do is choose the relevant package and pay a small upfront fee. It’s like a subscription service, so you will simply need to pay a monthly fee to retain the company’s services. It is much easier for small businesses to pay a small amount each month, rather than incur a hefty expenditure in one go.
Your monthly expenditure will also be reduced, since you won’t have to hire new employees to answer calls. If you were to set up a customer department in-house, you would need to pay a salary to the attendants and also hire people to train them. Proper training is essential for the call attendants so that the attendants don’t lose their cool when they are talking to customers or when people looking for more information. Properly trained staff can help you retain customers, whereas untrained correspondents can cause a lot of damage to your company’s goodwill.
For instance, if a customer calls to complain and is very angry with your services, they are likely to be disgruntled. It is important that the attendant doesn’t lose his or her cool or feel that they are being unfairly targeted. The employees working at professional telephone answering companies are highly trained and know how to handle different kinds of situations, so you don’t have to worry about any negative marks on your company’s goodwill and customer service.
Handling Difficult Situations
On top of that, the attendants working at professional telephone answering companies are also trained to handle different kind of situations, such as if there is an emergency media response required. In the event that a marketing campaign goes viral, you will start receiving hundreds of calls. Having professional attendants available to handle such a large influx of calls is essential, since many of the calls will be from important media centres